GeorgeMihos.com Privacy Policy
1.Our privacy policy
The protection of your privacy is important to us. That is why we have prepared this document to ensure you are aware of your rights and our commitment to your privacy. Under the Privacy Act there are National Privacy Principles (“NPP’s”). These are rules which apply to many private sector organisations including us which regulate the way in which we deal with your personal information.
In this Policy the words “we”, “our” or “us” means Ethics And Passion Pty Ltd, and GeorgeMihos.com and our related entities.
2.Collection of personal information
2.1. The type of personal information we collect about you includes:
2.1.1. your name and address;
2.1.2. your telephone numbers;
2.1.3. your email address;
2.1.4. your computer IP address from our website;
2.1.5. details of your previous dealings with us;
2.1.6. your financial information (eg. personal credit information when you make payments to us);
2.2. We may collect your personal information in the following ways:
2.2.1. in any contact we have with you whether in person or by telephone;
2.2.2. through our accounts and payments you make;
2.2.3. through our website or email server;
2.3. If we collect personal information about an individual from you, we will take reasonable steps to ensure that the individual will or has been made aware of this privacy policy and:
2.3.1. Our identity and how to contact us;
2.3.2. That he or she can access the information;
2.3.3. The purpose for which we have collected the information;
2.3.4. The organisations or types of organisations that we usually disclose the information to;
2.3.5. Any law that requires particular information to be collected; and
2.3.6. The main consequences (if any) for the individual if all or part of the information is not provided.
3. Use of personal information
3.1 We collect your personal information for the following purposes:
3.1.1. to provide you with information and updates;
3.1.2 to create and maintain our members database;
3.1.3. to compose diagnostic and statistical information for our computer network;
3.1.4. for billing purposes; and
3.1.5. to evaluate the effectiveness of our website.
3.2. If you do not wish to receive our information and updates, you may “opt out” of our list and your name will be removed from our list. In this event, you will also be removed from our members directory.
4. The quality of your personal information
4.1. We believe it is important to make sure that the personal information we hold about you is accurate and up to date. To this end our staff have procedures to monitor some of your personal information.
4.2. We also request that you contact us and tell us if any of your personal information has changed (eg. your address) or if you believe that the personal information is inaccurate. After you advise us we can then update our records and ensure that the personal information we hold is accurate and up to date.
4.3. You may contact us and request particulars of the personal information which we hold about you, and whether that personal information needs to be amended or corrected in any way. We may charge you a fee for providing this information depending on the nature of your request.
5. Disclosure of personal information
We will not sell/provide your personal information to marketing bodies without your consent.
6. Do you have any concerns, queries, disputes or complaints ?
6.1. If you have any concerns, queries, disputes or complaints about our privacy policy or our privacy practices, please contact our privacy officer at service@georgemihos
6.2. If you have any disputes or complaints, our privacy officer will attend to them and may request that you put your dispute or complaint in writing. Our privacy officer will investigate any dispute or complaint and respond to you within a reasonable time.
6.3. This privacy policy may be amended or updated to ensure that we maintain the highest standards
7. GeorgeMihos.com Dispute Resolution Handling Policy
GeorgeMihos.com is committed to providing a high standard of client service and to maintaining our high standards of fairness and integrity. If our level of support or perception of services has failed to meet your expectations we would like you to tell us about your concerns.
GeorgeMihos.com’s complaint handling process is designed to ensure that your concerns are treated seriously and that your complaint is addressed promptly and fairly. Your complaint may be lodged either verbally or in writing and will be dealt with in strict confidence. GeorgeMihos.com has appointed complaint handling officers within each business operation who are tasked with ensuring the prompt and impartial investigation of your complaint. If you need assistance in finding the appropriate complaint handling officer, please contact GeorgeMihos.com by one of the following means:
Email: service@georgemihos.com
For questions or complaints related to privacy issues or the handling of your personal information, please contact us at:
Email: service@georgemihos.com
For simple cases, your complaint may be resolved at the initial point of contact. We will seek to discuss the issue with you and resolve your complaint within 72 hours of receipt. However, in those circumstances where your complaint warrants further investigation, we will send you a written acknowledgement of receipt of your complaint within 5 business days.
An investigation will then be carried out by an impartial complaints handler who is not involved in the subject matter of the complaint.
Upon completion of the investigation, and in any event within 40 days, we will write to advise you of our findings. In exceptional circumstances and where it has not been possible to adequately investigate your complaint within 40 days, we will notify you in writing of the reasons for the delay and nominate an extension.
Upon receipt of our findings, if you are not satisfied with the outcome or if you believe you have not received a fair hearing, you may refer the matter back to us outlining your concerns or comments. Where appropriate, we may undertake a further review of the matter and make another attempt to reach a resolution.
In the event that we are still unable to resolve your issue, you may also have the right to refer the matter to Consumer Affairs Victoria (CAV) or the Victorian Civil and Administrative Tribunal (VCAT).